Application Management Services
SAP Support and Maintenance Services
Ensuring your SAP systems are running smoothly and up to date.
As Medyasoft, we support you by operation your system, helping users, making development and monitoring to provide stable, and secure SAP.
With Medyasoft Application Management Services for the SAP systems, we take care of your system with SLA and ITIL based support to eliminate errors, support your users, implement updates, monitor system, and manage your SAP end to end.
What Does Medyasoft SAP Support System Offer?
Medyasoft offers solutions for your support and change requirements with its experienced teams and IT Service Management systems that comply with ITIL processes.
• 24/7 help desk service
• Support infrastructure that complies with ITIL processes
• Help desk ticketing via web and SAP
• Support processes management
• Change management
• Problem management
• SLA based support
• Querying ticket status via mobile devices
Health Check Service
As part of SAP Support Services, Medyasoft conducts an analysis to correctly detect issues at companies that use SAP and identify an appropriate solution before delivering support services. Medyasoft offers this solution under the name of SAP Health Check.
• Quick Analysis
• Innovation Opportunities Report
• Decision and Planning
• Training Needs
• Support Service
• Change and Process Revisions