B2B, B2C, CRM and Customer Experience
SAP C/4HANA Customer Experience Management
Win in the experience economy by differentiating and growing your business and delivering exceptional customer experiences with Medyasoft.
We build a connected customer journey based on empathy and trust with SAP C/4HANA, a suite of five industry-leading solution portfolios:
1. SAP C/4HANA Commerce (Hybris)
Provide a superior and personalized omnichannel commerce experience. Differentiate commerce experiences, speed your time-to-value, and reduce your total cost of ownership to win business and build loyalty.
Benefit from using a single commerce solution
Ensure a personalized, comprehensive e-commerce experience with end-to-end commerce processes.
• Simplify your commerce setup and reduce your total cost of ownership
• Increase your commerce team's productivity
• Support end-to-end e-commerce processes, including cart checkout, product content and experience management, promotions, and order management
• Achieve seamless integration and interaction with components built natively on the same platform
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Support all go to market models
Go to market faster with solutions for retail, direct to consumer (B2C), indirect via distributors or resellers (B2B2C), and selling to organizations (B2B).
Realize a fast ROI with Medyasoft prebuilt commerce solution: Me2C
No longer do organizations have the monopoly on information. Accelerated digital disruption has allowed individuals to become data gatherers, using and sharing information across various platforms.
The implication is that the customer now holds all the cards. They own the relationships they create, and determine, on their own terms, how they want to interact with you. Today’s consumer landscape starts with the need of the customer.
It’s a landscape where “me” reaches out to “B” instead of the other way around. Welcome to Me2C commerce!
Key Benefits of Me2C Commerce
• Greater speed to customer innovation: 2 months
• Fixed price: 75.000 €
• Outcome based consumption of core code: No more lengthy Blueprint
• IT team is able to absorb the next project faster: Deliver more by delivering smarter
2. SAP C/4HANA Marketing
Treat marketing as a trusted source of business. Orchestrate personalized customer engagements across your organization with permissions and consent to drive revenue and growth.
Personalize customer experiences across your business
Gain insight from a single view of your customers and deliver personalized experiences across the entire customer journey.
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Build customer trust to develop ongoing relationships
Deliver the experiences that customers expect by recognizing them during engagements and practicing consent-based marketing practices.
Optimize marketing to drive revenue
Gain visibility and control of the entire closed-loop marketing process, and make data-driven decisions to increase marketing ROI.
3. SAP C/4HANA Sales
Improve sales with better selling experiences. Enhance your sales reps' day-to-day work experience, while improving customer experiences and accelerating the buying process.
Save time and guesswork to accelerate sales: Create a complete view of every customer and every opportunity with automatic monitoring of customer activity.
Guide sales reps quickly through quotes and contracts: Eliminate manual quotes and contracts by enabling seamless, automated, and intelligent configuration of quotes and contracts.
Model and manage sales territories and incentives: Enable intelligent, real-time territory, quota, and plan modeling
Embrace the future of selling: Outmaneuver your competition through agile monetization that goes beyond quote-to-cash with revenue recognition.
4. SAP C/4HANA Service
Make service the heart of your customer experienceOrchestrate seamless service experiences to support your customers throughout their entire journey.
Create a unified service experience: Bridge the gap between front-office engagements and back-office processes.
Develop an elite team of skilled experts: Ensure your service teams are properly trained and available to meet service demands and volumes.
Deliver the next generation of self-service: Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.
5. SAP C/4HANA Customer Data Management
Grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.
Turn anonymous online visitors into known, loyal customers: Identify and engage customers in a secure environment, simplify their journeys, and protect them and your business from risk.
Offer the transparency and control customers demand: Build trust and protect your business by being more transparent with customers and giving them control of their data.
Unify data for better contextual marketing, e-commerce, sales, and services: Create rich customer profiles from first-party customer data for deeper audience insights and more trusted, relevant experiences.
Build a trusted business customer and partner ecosystem and get to value fast: Accelerate time to market, simplify identity lifecycle management, and protect against business risks with SAP Customer Identity and Access Management.
Offer customers transparency and control, while addressing GDPR compliance: Enable privacy and control across every brand and property to earn customers’ trust and address compliance with GDPR.